Privacy Policy

1. Introduction

BC Glass Supply and Services Inc. ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose and protect personal information in Canada and explains your rights under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

• Contact Information: Name, email address, phone number, and service address provided when requesting a quote or contacting us.
• Service & Property Details: Measurements, window types, door specifications, and property conditions required to deliver accurate quotes and service.
• Technical & Usage Data: IP address, browser type, device information, and analytics data collected via cookies to optimize website performance.

3. How We Use Personal Information

We process personal information strictly for legitimate business purposes:

• To evaluate, schedule, and execute window, door, and glass repair or replacement services.
• To send instant quotes, booking confirmations, invoice receipts, and service updates.
• To fulfill warranty commitments and provide responsive customer support.
• To maintain accounting records and legal compliance in British Columbia, Canada.

4. Information Disclosure & Third Parties

We do not sell, rent, or trade your personal information. We may share information with trusted third-party service providers (such as secure cloud hosting providers, calendar integration services, and payment processors) solely to deliver our services. All service providers are bound by strict confidentiality and security obligations.

5. Data Protection & Security

We implement robust technical, physical, and administrative safeguards to guard personal data against unauthorized access, loss, or disclosure. Data transmission across our digital platforms is encrypted using standard SSL/TLS protocols.

6. Cookies & Tracking

Our site uses essential and analytical cookies to remember user preferences and measure site performance. You can adjust your browser settings to decline non-essential cookies at any time.

7. Access, Correction & Contact

You have the right to request access to or correction of your personal data. For privacy inquiries or concerns, please reach out to our privacy officer: